Attitude & Behavior: What’s it about?
Attitudes and actions are very closely related, and are often consistent, because they influence each other in both superficial and deliberate ways. How actions influence attitudes depends on the level of processing: people can make simple action-to-attitude inferences (usually through self-perception processes), or can make deeper considerations of the implications of their actions (through cognitive dissonance processes). Self-perception theory states that actions influence attitudes because people infer their attitudes by observing their own behavior and the situations in which their behavior occurs.
The foot-in-the-door-technique (A technique for increasing compliance with a large request by first asking people to go along with a smaller request) works when people process information superficially; it gets people to perform a small act consistent with an intended larger goal. As long as the initial request seems meaningful and voluntary, this makes people infer that they hold attitudes consistent with that behavior, and makes them subject to further influences. When people become aware that their freely chosen actions violate important or relevant attitudes, this inconsistency produces an uncomfortable state of arousal called cognitive dissonance (An unpleasant state caused by people’s awareness of inconsistency among important beliefs, attitudes, or actions), which motivates them to change their initial attitudes to make them consistent with their behavior, or to increase the value they place on a goal, and to emphasize the positive aspects of the chosen option.
Established attitudes can guide behavior in two ways: superficially, and in a more considered way. Attitudes can bias people’s perceptions of attitude objects, because they focus attention on the consistent characteristics of an object. This bias process increases the likelihood that people’s behavior will be consistent with their attitude in a direct way: people respond to the object qualities most salient to them, and behave in attitude-consistent ways. Attitudes can also influence behavior in more considered ways by prompting intentions, which trigger plans to act in certain ways
So in short: attitudes are most likely to influence actions when the attitude comes to mind, when it is appropriate, and when attitude-consistent behavior is not constrained in any way. Attitudes can be made accessible through deliberate thought, self-awareness, or frequent use, or automatically through triggers from the environment. Attitudes must also be appropriate or relevant to the task at hand, and attitude-consistent behavior should not be constrained in any way; that is, people should have full control over their behavior.
From action to attitude via superficial processing:some theories and practical examples
Self-perception theory
This theory states that actions influence attitudes because people infer their attitudes by observing their own behavior and the situations in which their behavior occurs. So people make direct inferences from their behavior to their attitude.
Numerous studies support this theory; one example includes a study on religious beliefs of students; those whose attention had been drawn to the frequency of their religious activities reported favorable attitudes towards religion, while the attitudes of those whose attention had been drawn to how seldom they engaged in religious activities were not favorable. These people inferred their attitudes from their behavior.
The process of self-perception has become a popular technique of social influence among advertisers and sales personnel (e.g., getting customers to spend hours thinking up a good slogan for their brand).
Foot-in-the-door-technique
This technique gets people to perform a small act consistent with an intended goal. This small “foot in the door” makes people open to further influences, and so they will be more open to agreeing to a consistent/similar large request afterwards.
The foot-in-the-door-technique works because the initial behavior triggers self-perception processes that lead people to believe their attitude is consistent with the action they have just performed. This “new” attitude then makes it more likely that they will agree to a second, larger request.
But the technique only works under the right conditions:
- Performing the initial request must be meaningful. The small request has to be important, so people will make inferences about their attitudes towards this kind of behavior (i.e., it should trigger self-perception processes). One way to do this is by asking people to put a lot of effort into the small request. It is also important that the first requests remain small, or people will refuse them.
- Performing the initial request must seem purely voluntary. People should not be able to attribute their behavior to external rewards or other environmental forces, as this undermines the self-perception process and they will not infer that their behavior is linked to their internal preferences/attitudes. If the behavior is attributable only to the person concerned, they will believe they hold action-consistent attitudes (and be more likely to accept the larger request).
Self-perception processes and volunteering
Various studies show that the foot-in-the-door technique works very well for getting people to volunteer time, money, effort, and so on.
Personality differences and the foot-in-the-door technique
As the effectiveness of the technique relies on consistency (between attitudes and behaviors), people who are more concerned with being consistent (between their attitudes and their behaviors) are more likely to be influenced by the technique than people who don’t care about consistency.
So what implications has attitude on social interaction and ‘liking’?
People may “socially tune” their attitudes to make them more consistent with their social environment. For example, research has shown that women judged themselves as more feminine after imagining a conversation with Barbara Bush, who is characterized as more traditional, than after imagining a conversation with Hillary Clinton, who is considered to be more nontraditional (Hardin & Conley, 2001). Because of the importance of attitude similarity in attraction and in social coordination (Byrne, 1971; Davis & Rusbult, 2001), a salient social
category may automatically elicit attitudes that are stereotypically consistent with that category.
Because of the importance of social coordination in human functioning, people may have learned that by adjusting their behavior and attitudinal responses to be more similar, or consonant, with others they can facilitate social interaction. In other words, social interaction can be easier to initiate and improve. This process of adaptation becomes habitual over time, and what then happens is that factors which make a particular social category salient can become sufficient to automatically elicit consonant behaviors and similar attitudes as well. Research offers evidence of this power of social categories to shape personal responses and ultimately social interactions of people even without their awareness or intention to do or want this.
References
Kawakami, K., Dovidio, J.F., & Dijksterhuis, Ap.(2003). Effect of social category priming on personal attitudes. Psychological science, 14, 315-319.
This is not all there is to say about. People who would like to read some more about the topic, like the extended explanation of cognitive dissonance, can let me now. It’s ofcourse also very easily to find on the internet